Shipping Policy

At myeasymotion, we aim to provide clear and reliable shipping information so you can shop with confidence.

Shipping Destination

We currently ship to the United States.

Shipping Origin

Orders are fulfilled and shipped from our U.S. fulfillment location.

Shipping Origin Address:
45 Willow Lake Drive,
Ward, Arkansas 72176,
United States

Please note that this is our shipping fulfillment location and not a return address. If you need to return an item, please contact us first at support@myeasymotion.com. If your return request is approved, we will provide return instructions, including the correct return address if applicable.

Shipping Cost

We offer free shipping on all orders.

There is no standard shipping fee for orders placed on our website.

Carriers

Orders may be shipped by one of the following carriers, depending on the order and delivery address:

USPS

UPS

FedEx

Order Processing Time

Our order cutoff time is 18:00 EST.

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed after the cutoff time may be processed on the next business day.

Estimated Shipping Time

Estimated shipping time is typically 5–11 business days after the order has been processed.

Total Estimated Delivery Time

Total Estimated Delivery Time = Order Processing Time + Shipping Time

Order Processing Time: 1–3 business days

Shipping Time: 5–11 business days

Total Estimated Delivery Time: 6–14 business days

Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather conditions, or other circumstances outside our control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take some time to update after the carrier receives the package.

If you do not receive tracking information or have questions about your shipment, please contact us at:

Email: support@myeasymotion.com

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

myeasymotion is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Order Cancellations and Address Changes

If you need to cancel an order or update your shipping address, please contact us as soon as possible at:

Email: support@myeasymotion.com

If the order has not yet been processed or shipped, we will do our best to assist with your request.

Once an order has been shipped, we may not be able to cancel the order or change the shipping address.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 72 hours of receiving your order.

Please include your order number and provide photos or videos showing the issue so our customer support team can review your request.

Returns and Exchanges

We offer a 30-day return policy for new and slightly used items.

Returns for defective and non-defective items are accepted, but items must be returned in their original packaging.

Return and exchange requests are typically processed within 2–3 business days.

If your return request is approved, we will provide return instructions, including the correct return address if applicable.

Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.

Return shipping costs are the responsibility of the customer unless otherwise stated.

After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 5 business days.

Contact Us

If you have any questions about shipping, delivery, tracking, returns, or damaged items, please contact us:

Email: support@myeasymotion.com
Phone: +86 157 7136 6136

Support Hours: Monday to Sunday from 9:00 AM - 6:00 PM EST

Business Name: Inner Mongolia Jiutian Media Co., Ltd.

Business Address:
Room 618, 3rd Floor, Changshun Street E-commerce Center,
Huade County, Ulanqab City,
Inner Mongolia Autonomous Region, China,
Postal Code: 013350

Website: https://myeasymotion.com/