FAQs

We fulfill U.S. orders from our U.S. fulfillment location. U.S. Fulfillment Location: 45 Willow Lake Drive, Ward, Arkansas 72176, United States Orders are fulfilled and shipped from our U.S. fulfillment location.

Total Estimated Delivery Time = Order Processing Time + Shipping Time. Order Processing Time: 1–3 business days after payment is confirmed. Shipping Time: 5–11 business days after the order has been processed. Total Estimated Delivery Time: 6–14 business days. Our order cutoff time is 18:00 EST. Orders placed after the cutoff time may be processed on the next business day.

After your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take some time to appear after the carrier receives the package. If you have questions about your order status or did not receive your confirmation email, please contact us at support@myeasymotion.com .

If you entered the wrong shipping address, please contact us as soon as possible at support@myeasymotion.com . If your order has not yet been processed or shipped, we will do our best to help update the address. Once an order has been shipped, we may not be able to change the shipping address. Please make sure your shipping address is complete and accurate before placing your order.

Shipping availability for PO boxes, APO, or FPO addresses may depend on the carrier and destination. If you are unsure whether your address can receive delivery, please contact us before placing your order at support@myeasymotion.com .

We offer a 30-day return policy for new and slightly used items. Returns for defective and non-defective items are accepted, but items must be returned in their original packaging. Returns are processed through our U.S. return address. Please contact support@myeasymotion.com before sending any item back. If your return request is approved, we will provide return instructions, including the correct return address if applicable. Unauthorized returns will not be accepted. Return and exchange requests are typically processed within 2–3 business days.

We offer free shipping on all orders. There is no standard shipping fee for orders placed on our website. Orders may be shipped by USPS, UPS, FedEx, or other available carriers depending on the order and delivery address.

You can contact us using the information below: Email: support@myeasymotion.com Phone: +86 157 7136 6136 Support Hours: Monday to Sunday from 9:00 AM - 6:00 PM EST

If your item arrives damaged or defective, please contact us within 72 hours of receiving your order. Please include your order number and provide photos or videos showing the issue so our support team can review your request. You can contact us at support@myeasymotion.com .

After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method within 5 business days. Please note that your bank, credit card company, or payment provider may need additional time to process and post the refund to your account.