Return & Refund Policy

At myeasymotion, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy for new and slightly used items. This means you have 30 days after receiving your item to request a return.

To start a return, please contact us first at:

Email: support@myeasymotion.com

Returns sent back without prior approval will not be accepted.

Return & Exchange Conditions

We accept returns for both defective and non-defective items, as long as the return meets the following conditions:

The return request must be submitted within 30 days after receiving the item.

The item must be returned in its original packaging.

The item should be in a clean and returnable condition.

All accessories, parts, manuals, and proof of purchase should be included if applicable.

Customers must contact us before sending any item back.

Unauthorized returns will not be accepted.

When returning or exchanging an item, we recommend using a shipping method that provides tracking information. We are not responsible for lost return packages.

Non-Returnable Items

The following items may not be eligible for return or refund:

Items damaged due to misuse, improper handling, or customer-caused damage.

Items returned without prior authorization.

Items not returned in their original packaging.

Items returned after the 30-day return window.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 72 hours of receiving your order.

Please include:

Your order number

Photos or videos showing the issue

A brief description of the problem

Once we receive your information, our customer support team will review the issue and provide further assistance.

General Return Process

1. Contact Us First

Please email us at support@myeasymotion.com with your order number and the reason for your return or exchange request.

For damaged or defective items, please include photos or videos.

2. Return Request Review

Return and exchange requests are typically processed within 2–3 business days.

If your return request is approved, we will provide return instructions, including the correct return address if applicable.

Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.

3. Ship the Item Back

After your return request is approved, please follow the return instructions provided by our customer support team.

The return address will be provided after approval via email.

We recommend using a trackable shipping method. Customers are responsible for ensuring that the return package is delivered successfully.

4. Inspection and Refund or Exchange

After we receive and inspect your return, we will notify you whether your refund or exchange is approved.

If approved, we will process the refund or arrange the exchange according to your request and our policy.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise stated.

If the return is due to an issue caused by us, such as receiving an incorrect item or a verified product defect, we will review the case and provide an appropriate solution.

No restocking fee is charged for returns.

Refunds

After we receive and inspect your return, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method within 5 business days.

Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

If you have not received your refund after the expected processing time, please first check your bank account again. Then contact your bank, credit card company, or payment provider. If you have done this and still have not received your refund, please contact us at:

Email: support@myeasymotion.com

Exchanges

We accept exchanges, but items must be returned in their original packaging.

To request an exchange, please contact us at support@myeasymotion.com within 30 days after receiving your item.

Exchange requests are typically processed within 2–3 business days.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Email: support@myeasymotion.com

If your order has not yet been processed or shipped, we will do our best to cancel it and issue a refund.

Orders cannot be canceled once they have been shipped.

Shipping Information

Orders are fulfilled and shipped from our U.S. fulfillment location.

We offer free shipping on all orders.

Orders may be shipped by USPS, UPS, FedEx, or other available carriers depending on the order and delivery address.

Our order cutoff time is 18:00 EST.

Order processing time is typically 1–3 business days.

Estimated shipping time is typically 5–11 business days after processing.

Contact Us

If you have any questions about returns, exchanges, refunds, or damaged items, please contact us:

Email: support@myeasymotion.com
Phone: +86 157 7136 6136

Support Hours: Monday to Sunday from 9:00 AM - 6:00 PM EST

Business Name: Inner Mongolia Jiutian Media Co., Ltd.

Business Address:
Room 618, 3rd Floor, Changshun Street E-commerce Center,
Huade County, Ulanqab City,
Inner Mongolia Autonomous Region, China,
Postal Code: 013350

Website: https://myeasymotion.com/

Important Return Notice:
Please contact our customer support team by email before returning any item. If your return request is approved, we will provide return instructions, including the correct return address if applicable. Please do not send items back without prior approval. Unauthorized returns will not be accepted.